Define what you are observing.
Agree the roles, observation period and categories. Focus on recurring work rather than trying to measure everything at once.
Build an evidence-based view of recurring work before deciding what to improve or automate.
RAFAI is available for iPhone. Opens the App Store.
A time study is most useful when the team records activities consistently and understands what the observation is for.
Agree the roles, observation period and categories. Focus on recurring work rather than trying to measure everything at once.
Use the same categories throughout the study. Include repetition, rework and handoffs so the record reflects how the operation actually runs.
Discuss where time goes with the people doing the work. Separate necessary judgment from avoidable delay, duplication and manual movement of information.
Use the evidence to shortlist an improvement. Check feasibility, quality, risk and implementation cost before calling the time an automation opportunity.
Measured time can reveal an opportunity. The feasible improvement, implementation cost and cash impact still need assessment. Less manual work can create capacity without reducing payroll expense.
What you need to know before starting a conversation.